DHL

• Shipping time of delivery : In average 2 - 5 working days
• Parcel weight : 100 g ~ 30 kg
• Tracking option : Constant tracking updates

EMS

• Shipping time of delivery : In average 5 - 10 working days
• Parcel weight : 100 g ~ 30 kg
• Tracking option : Constant tracking updates

Registered airmail

• Shipping time of delivery : In average 2 - 8 weeks
• Parcel weight : 100 g ~ 2,000 g (Including packaging)
  (In case if the order gross weight is more than 2,000g, the shipping method is changed to EMS. Please note this in advance. )
• Tracking option : Very variable tracking feature.

The delivery fee has already been paid when sending the product after the order was received. The price is non-refundable, so only the product price will be refunded to the customer.

• Unknown : Wrong recipient’s information from a buyer (Moved, Wrong address, etc.)
• Absence : Buyer was not able to receive delivery because of absence
• Refused : Buyer refused to receive the parcel
• Unclaimed : Buyer didn’t fulfill customs procedure

Customs Tax

• Paying custom or taxes is basic mandatory and those charges must be paid separately by the customer. Therefore, it's not our responsibility of reimbursement.
• Customs issues vary by countries, so customers need to contact local customs office for detailed information to avoid potential problem. Please check your country's customs regulation first, before making orders.

Customs Refusal

• We are not responsible for packages refused by customs, despite of any reason including denial to pay tax, banned importing items, and any other related issues. When refused package returns to Beautykoreamall, we are not responsible to ship it out again.

Before product preparation

: No cancellation fee → Quickly contact the customer center before your item are ready

Product preparation and packaging completion (just before delivery)

: Cancellation fees may occur. You can check it by contacting the customer center.

Shipped

: Cancellation after shipping or if package returned by the customer, initial shipping charges are not refundable. Because the shipping fee has already incurred.
  (* When it is returned because you didn't paying taxes to your country's customs.)
  (* Almost everything is included if the problem is not caused by us & the shipping company.)

So, there will be a cancellation fee (including the return cost).

• Order amount under $100 : cancellation fee $3
• Order amount more than $100 : cancellation fee $5~10
• Order amount more than $1000 : about 5%

☆ Request for cancellation within 1-3 hour after order is only acceptable with no charges.