|Types of shipping method
- Shipping time of delivery : In average 5 - 10 working days
- Parcel weight : 100 g ~ 30 kg
- Tracking option : Constant tracking updates
- Shipping time of delivery : In average 2 - 8 weeks
- Parcel weight : 100 g ~ 2,000 g (Including packaging)
(In case if the order gross weight is more than 2,000g, the shipping method is changed to EMS. Please note this in advance. )
- Tracking option : Very variable tracking feature.
|Return & exchange
Click here to see more details of "Return&Exchange policy"
- A request for refund and exchange should be made within 7 days after the delivery date.
If 7 days already passed, Request can be refused.
- Customer’s request
Please contact us by our QA board or Email. All returning and additional shipping costs should be paid by the customer.
- On our side:
1) Wrong or Missing Item: Refund and exchange is possible
2) Lost or Damaged item: Please contact us by our QA board or Email. Refund and exchange will be made depending on each case.
- Delivery company's fault: Compensated by the delivery company
- If the recipient doesn't follow the Domestic Import tax law, and the parcel is returned.
1) All returning and additional shipping cost should be paid by the customer
2) The first shipping cost you paid is not refundable (or will be held from the order cost amount if it was a “free shipping” order)
3) Check the bottom for policy guidance and cancellation fees.
- After your order is shipped, some minor deformation or damage of the contents might be caused by the impact of Customs procedures and Delivery process such as Small scratches or package deformation, etc. In this case, the refund or exchange is not available as long as the contents are not usable.
|Refund for failed delivery
- If the shipment fails and the goods return to us because it is not our fault, we will proceed with the refund, excluding the initial shipping cost. We have already received a order normally and sent the goods to you, so the shipping cost has also occurred normally.
★Therefore, the amount excluding the initial shipping cost will be refunded to you.★
The following are the delivery failures that are not our fault.
- Unknown : Wrong recipient’s information from a buyer (Moved, Wrong address, etc.)
- Absence : Buyer was not able to receive delivery because of absence
- Refused : Buyer refused to receive the parcel
- Unclaimed : Buyer didn’t fulfill customs procedure
|About duty at customs
- Paying custom or taxes is basic mandatory and those charges must be paid separately by the customer. Therefore, it's not our responsibility of reimbursement.
- Customs issues vary by countries, so customers need to contact local customs office for detailed information to avoid potential problem. Please check your country's customs regulation first, before making orders.
- We are not responsible for packages refused by customs, despite of any reason including denial to pay tax, banned importing items, and any other related issues. When refused package returns to Beautykoreamall, we are not responsible to ship it out again.
|For cancellation fee
Before product preparation
: No cancellation fee → Quickly contact the customer center before your item are ready
Product preparation and packaging completion (just before delivery)
: Cancellation fees may occur. You can check it by contacting the customer center.
: Cancellation after shipping or if package returned by the customer, initial shipping charges are not refundable. Because the shipping fee has already incurred.
(* When it is returned because you didn't paying taxes to your country's customs.)
(* Almost everything is included if the problem is not caused by us & the shipping company.)
So, there will be a cancellation fee (including the return cost).
- Order amount under $100 : cancellation fee $3
- Order amount more than $100 : cancellation fee $5~10
- Order amount more than $1000 : about 5%
☆ Request for cancellation within 1-3 hour after order is only acceptable with no charges.