Exchange / Return Policy
- Once the item is ready for packing or shipping, it is difficult to change or cancel it.
- If you received a wrong product or other goods, we will respond immediately after you contact us.
- A request for refund and exchange should be made within 7 days after the delivery date.
(If 7 days already passed, Request can be refused.)
※ Customer’s request
: Please contact us by our QnA board or Email. All returning and additional shipping costs should be paid by the customer.
※ On our side:
1) Wrong or Missing Item: Refund and exchange is possible
2) Lost or Damaged item: Please contact us by our QnA board or Email. Refund and exchange will be made depending on each case.
※ Delivery company's fault
: Compensated by the delivery company
※ If the recipient doesn't follow the Domestic Import tax law, and the parcel is returned.
1) All returning and additional shipping cost should be paid by the customer
2) The first shipping cost you paid is not refundable (or will be held from the order cost amount if it was a “free shipping” order)
3) If a cancelled order cost is more than USD 100, there will be a 10% cancellation charge.
After your order is shipped, some minor deformation or damage of the contents might be caused by the impact of Customs procedures and Delivery process such as Small scratches or package deformation, etc.
In this case, the refund or exchange is not available as long as the contents are not usable.
* When return is not accepted
- Products over 7 days after delivery
- If the customer has damaged or defiled the product
- Products that have been returned without contacting us in advance
- Products that customers have used once
Please contact us by our QnA board or Email
When you send us inquiries about the this problem,
Please be sure to include your name, member ID, email address or order number.