Customers are fully responsible for any of customs related issues, such as Customs Taxes, Import Taxes, Value added Taxes, and so on.
Customers are required to pay charges such as customs fee, service fee, administration fee, warehousing fee whatsoever related with customs.
Customs issues vary by countries, so customers need to contact local customs office for detailed information to avoid potential problem.
We are not responsible for packages refused by customs or customer,despite of any reason including denial to pay tax, banned importing items, and any other customs related issues.
When refused package returns to Beautykoreamall, we are not responsible to ship it out again. But we inform our customers of receiving notice of the package and if customers pay shipping cost again, Beautykoreamall will ship it out. If you do not contact us despite refusing to pay customs duties, No refund, no replacement will be incurred by Beautykoreamall with any of customs related issues.
About the Refund due to refusal to pay customs duties
In case of refusal to pay customs duties and then returned items, we will refund the product price excluding shipping costs.
However, when checking the product, please note that products that are difficult to resell are excluded from the refund price.
(EX. product damage, products with an expiration date of less than 6 months, etc.)