If the item is damaged during shipment, or if another item arrives that you ordered,
We may request a detailed photo of you when you open the box and a shipping invoice or label on the box.
After we check the situation on the picture, we will immediately establish a solution to solve the problem.
Please understand this is necessary procedure to resolve the problem. This is only for check the situation. And, please be sure to attach a picture of the problem and contact us as soon as possible.
After 7 days of receipt, the return/exchange application may not be accepted for any reason. If you found a problem, please take a picture right away.
If the unordered product has arrived, please do not open it.
If you use the wrong delivered product or open the product and damage it, it may be difficult to get a refund.
When you send us inquiries about this problem,
Please be sure to include your name, member ID, email address or order number.